CANTRELL'S
Funeral & Cemetery Equipment • Sales • Service
Serving The Southeast For 36+ Years
AL • MS • LA • TN • GA • FL
EQUIPMENT SERVICE & MAINTENANCE
Professional equipment service built around the needs of funeral homes and cemeteries. From one-time repairs to scheduled preventative maintenance and comprehensive equipment care, Cantrell's provides flexible service options designed to keep critical equipment ready when it matters most.
SERVICE OPTIONS
ONE-TIME SERVICE & REPAIR
For equipment that has failed, is not operating properly, or simply needs professional attention. No maintenance agreement or ongoing service plan is required.
PREVENTATIVE MAINTENANCE
Scheduled service designed to identify wear early, maintain proper operation, and reduce unexpected downtime. Annual and 6-month service intervals are available.
LOWERING DEVICE MAINTENANCE
Structured preventative maintenance programs for casket lowering devices, ranging from annual service to enhanced maintenance and comprehensive equipment care.
Not sure which option fits your equipment? We'll help you determine the right service approach.
PREVENTATIVE MAINTENANCE
MAINTENANCE THAT WORKS BEFORE REPAIRS ARE NEEDED.
Protect your equipment with preventative maintenance designed to identify wear early, reduce unexpected downtime, and extend equipment life.
PREVENT PROBLEMS
Identify wear, loose components, leaks, and developing issues before they become costly failures.
PLAN AHEAD
Routine maintenance helps you schedule service, budget more predictably, and reduce unexpected repairs.
PROTECT OPERATIONS
Keep critical equipment reliable and reduce the risk of unexpected downtime when it matters most.
SCHEDULED PREVENTATIVE MAINTENANCE
LOWERING DEVICE MAINTENANCE PROGRAMS
Structured maintenance options for casket lowering devices, from annual preventative service to expanded long-term equipment care.
ANNUAL MAINTENANCE
THE FOUNDATION OF PREVENTATIVE CARE.
A comprehensive lowering-device service performed every 12 months to inspect, clean, lubricate, adjust, test, and identify developing wear.
ANNUAL+ MAINTENANCE
ADDED MID YEAR PROTECTION
Annual comprehensive maintenance plus a focused 6-month check to recheck operation, adjustment, lubrication, and developing wear.
Includes a 12-month warranty on eligible parts we install.
COMPLETE CARE PLUS
EXPANDED EQUIPMENT PROTECTION
For qualifying casket lowering devices, Complete Care Plus provides a more comprehensive approach to long-term equipment maintenance. Scheduled preventative service is combined with expanded maintenance coverage, priority support, service documentation, and equipment-management benefits designed to help keep critical equipment ready for operation.
BUILT FOR LONG-TERM EQUIPMENT CARE
For customers who want a more proactive service relationship, Complete Care Plus helps make maintenance more predictable while keeping equipment condition, repairs, and future service needs organized over time.
Available for qualifying lowering devices and service locations.
SCHEDULED MAINTENANCE
Annual comprehensive maintenance and a mid-year maintenance check provide planned attention throughout the service year.
EXPANDED COVERAGE
Expanded coverage on eligible wear parts helps reduce unexpected repair costs between scheduled visits.
EQUIPMENT MANAGEMENT
Service history, equipment condition, repairs, parts replaced, and future recommendations are documented to support long-term equipment care.
PRIORITY SUPPORT
Complete Care Plus customers receive priority scheduling and service support when equipment needs attention.
WHAT TO EXPECT
THE CANTRELL SERVICE STANDARD
Every service visit is built around the condition and operation of the equipment being maintained. Our goal is to identify developing issues, correct what needs attention, and leave equipment operating properly with a documented service history.
DETAILED INSPECTION
Critical components are inspected for wear, damage, looseness, leaks, and developing issues.
CLEANING AND LUBRICATION
Equipment is cleaned and lubricated where applicable to help maintain proper operation and reduce unnecessary wear.
PARTS AND REPAIRS
Worn or failed components are identified and replaced when authorized using OEM replacement parts. 12-month warranty coverage is available on eligible parts and qualifying service programs.
ADJUSTMENTS & CORRECTIONS
Adjustments are checked and corrected as needed to keep equipment operating properly and consistently.
OPERATIONAL TESTING
After service and repairs, operation is tested to confirm proper functions including speed, movement, pressure, flow, and other applicable functions.
SERVICE DOCUMENTATION
Work performed, equipment condition, parts replaced, and recommendations are documented for future reference.
HOW OUR SERVICE WORKS
A straightforward process built around your equipment, location, and service needs.
TELL US WHAT YOU NEED
Contact us with your equipment type, location, and service needs. We'll help determine the appropriate service approach and coordinate the next step.
WE SERVICE THE EQUIPMENT
Your equipment is inspected, maintained, adjusted, and repaired based on its actual condition and what is needed to restore or maintain proper operation.
TESTED AND DOCUMENTED
Operation is verified after service, and the work performed, parts replaced, equipment condition, and recommendations are documented for future reference.
FLEXIBLE SERVICE OPTIONS
ON-SITE & MAIL-IN SERVICE.
Cantrell's can service equipment at your facility or through our shop, depending on the equipment, location, and type of work needed.
ON-SITE SERVICE
We bring professional equipment service directly to funeral homes and cemeteries throughout our service area. On-site service allows equipment to be inspected, maintained, adjusted, and repaired where it is actually used.
Ideal for complete lowering devices, multiple pieces of equipment, and scheduled service routes
SHOP & MAIL-IN SERVICE
Eligible equipment can also be sent to Cantrell's for inspection, preventative maintenance, and repair. This provides another service option when an on-site visit is not necessary or practical.
LOWERING DEVICES
Working/head-end assemblies can be shipped for service without sending the complete lowering device.
EMBALMING MACHINES
Complete machines can be shipped to our shop for scheduled maintenance, diagnosis, and repair.
ELECTRIC ASPIRATORS
Complete units can be shipped to our shop for scheduled maintenance, diagnosis, and repair.
MULTI-LOCATION & CORPORATE SERVICE
ONE SERVICE STANDARD. ACROSS EVERY LOCATION.
For decades, Cantrell's has provided on-site equipment service for funeral homes, cemeteries, and multi-location organizations throughout the Southeast.
​
From individual facilities to coordinated service across multiple locations, we provide consistent preventative maintenance, repair, equipment care, and service documentation built around the needs of your operation.
Primary on-site service area: Alabama, Mississippi, Louisiana, Tennessee, Georgia and Florida.
Outside our current service area?
MULTIPLE LOCATIONS
Coordinate service for equipment across multiple funeral homes and cemeteries.
CUSTOM SERVICE SCHEDULES
Annual, Annual+, and custom maintenance schedules can be coordinated by location, market, or service route.
CENTRALIZED SERVICE RECORDS
Maintain consistent inspection, repair, and equipment service documentation across your locations.
If you're in a surrounding state or manage multiple locations, contact us. We're continually expanding our service routes and may be able to coordinate a service arrangement for your organization.
REAL EQUIPMENT. REAL RESULTS.
FROM THE FIELD.
The examples below come from actual funeral home and cemetery equipment inspected, serviced, and repaired by Cantrell's. They show the kinds of wear, misadjustments, and developing problems that can be identified before they become larger failures or unexpected downtime.
All photos shown are from actual Cantrell's service work.
ACTUAL SERVICE EXAMPLE
Worn Bronze Worm Gear
Caught before failure.
During a first preventative maintenance check, severe internal gear wear was found after the customer reported only a slight catch during lowering. The worn component was replaced before complete failure.
FOUND
Severe internal wear was discovered during preventative maintenance.
CORRECTED
The worn bronze gear was replaced before complete failure.
RESULT
The lowering device remained operational and an unexpected breakdown was avoided.
ACTUAL SERVICE EXAMPLE
Pump Wear Identified
Before loss of operation.
During preventative maintenance on a Duotronic embalming machine, pump wear and leakage were found after the customer reported only a slight reduction in pressure and flow. The pump was replaced before complete failure could leave the machine inoperable.
FOUND
Pump wear and leakage were identified after only a slight loss of pressure and flow.
CORRECTED
The worn pump was replaced before the machine became inoperable.
RESULT
Normal pressure and flow were restored without an unexpected equipment shutdown.
WHY PREVENTATIVE MAINTENANCE MATTERS
WHEN PROBLEMS AREN'T CAUGHT IN TIME
Equipment problems do not always give obvious warning signs before failure. Internal wear, loose components, improper adjustments, and damaged parts can continue to progress even while equipment still appears to be operating normally. By the time the problem becomes obvious, the result may be unexpected downtime, emergency repair, or equipment failure when it is needed most.
A lack of obvious symptoms does not always mean the equipment is operating properly, adjusted correctly, or ready for service.
Pump Leak That Became Motor Damage
This embalming machine's pump leaked for an extended period. Embalming chemicals sat against the motor housing until they ate through it, turning what could have been a pump replacement into a pump-and-motor replacement.
Water Intrusion and Corrosion Damage
This lowering device was stored improperly, allowing water intrusion that led to bearing failure and internal corrosion. Proper storage and routine maintenance could have prevented this damage.
Gear Failure From Lack of Maintenance
These lowering device gears failed due to corrosion and lack of maintenance. Routine inspection and preventative service could have identified the wear before failure occurred.
PREVENTATIVE MAINTENANCE GOES BEYOND NORMAL WEAR
Preventative maintenance is not simply about replacing components once they become worn. Normal wear is only part of the picture.
​
Improper storage, water intrusion, leaks, corrosion, loose components, poor adjustment, lack of lubrication, and other developing conditions can accelerate wear and create failures of their own.
​
Routine inspection gives those issues a chance to be identified and corrected early – before a relatively small problem damages additional components, takes equipment out of service, or turns into a more expensive repair.
​
The goal is not to just repair what has worn out. It is to identify what is causing the wear, correct it early, and help prevent the next failure.