Serving funeral homes and cemeteries all across the Southeast • Nationwide mail-in repair
EQUIPMENT SERVICE & MAINTENANCE
Professional equipment service built around the needs of funeral homes and cemeteries. From one-time repairs to scheduled preventative maintenance and ongoing equipment care, Cantrell’s provides flexible service options designed to keep critical equipment ready when it matters most.
SERVICE OPTIONS
ONE-TIME SERVICE & REPAIR
NO MAINTENANCE PROGRAM REQUIRED
For equipment that has failed, is not operating properly, or simply needs professional attention. Cantrell’s provides diagnostics, repairs, adjustments, parts replacement, and general equipment service as needed.
PREVENTATIVE MAINTENANCE
SCHEDULED SERVICE WITHOUT LONG-TERM ENROLLMENT
Preventative maintenance can be scheduled as needed to inspect equipment, identify developing wear, maintain proper operation, and help reduce unexpected downtime.
DEVICECARE & MACHINECARE
ONGOING MAINTENANCE PROGRAMS
For facilities that want a more structured service relationship, DeviceCare and MachineCare provide on-going preventative maintenance, documented equipment history, and additional program benefits.
Not sure which option fits your equipment? We'll help you determine the right service approach.
PREVENTATIVE MAINTENANCE
MAINTENANCE THAT WORKS BEFORE REPAIRS ARE NEEDED.
Protect your equipment with preventative maintenance designed to identify wear early, reduce unexpected downtime, and extend equipment life.
PREVENT PROBLEMS
Identify wear, loose components, leaks, and developing issues before they become costly failures.
PLAN AHEAD
Routine maintenance helps you schedule service, budget more predictably, and reduce unexpected repairs.
PROTECT OPERATIONS
Keep critical equipment reliable and reduce the risk of unexpected downtime when it matters most.
SCHEDULED PREVENTATIVE MAINTENANCE
DEVICECARE
Lowering Device Maintenance Programs
DeviceCare
THE FOUNDATION OF PREVENTATIVE CARE.
A comprehensive lowering-device service performed every 12 months to inspect, clean, lubricate, adjust, test, and identify developing wear.
DeviceCare+
ADDED MID YEAR PROTECTION
Annual comprehensive maintenance plus a focused 6-month check to recheck operation, adjustment, lubrication, and developing wear.
Includes a 12-month warranty on eligible parts we install.
DeviceCare Complete
EXPANDED EQUIPMENT PROTECTION
For qualifying casket lowering devices, DeviceCare Complete provides a more comprehensive approach to long-term equipment maintenance. Scheduled preventative service is combined with expanded maintenance coverage, priority support, service documentation, and equipment-management benefits designed to help keep critical equipment ready for operation.
BUILT FOR LONG-TERM EQUIPMENT CARE
For customers who want a more proactive service relationship, DeviceCare Complete helps make maintenance more predictable while keeping equipment condition, repairs, and future service needs organized over time.
Available for qualifying lowering devices and service locations.
SCHEDULED MAINTENANCE
Annual comprehensive maintenance and a mid-year maintenance check provide planned attention throughout the service year.
EXPANDED COVERAGE
Expanded coverage on eligible wear parts helps reduce unexpected repair costs between scheduled visits.
EQUIPMENT MANAGEMENT
Service history, equipment condition, repairs, parts replaced, and future recommendations are documented to support long-term equipment care.
PRIORITY SUPPORT
DeviceCare Complete customers receive priority scheduling and service support when equipment needs attention.
SCHEDULED PREVENTATIVE MAINTENANCE
MACHINECARE
Embalming Machine Maintenance Programs
MachineCare
FOUNDATIONAL ONGOING MACHINE CARE
Scheduled comprehensive machine service designed to support reliable operation, identify developing issues, and establish a documented maintenance history.
MachineCare+
ENHANCED PREVENTATIVE SUPPORT
Builds on MachineCare with additional preventative attention, closer equipment oversight, and added service benefits for enrolled machines.
MachineCare Complete
EXPANDED MACHINE PROTECTION
For qualifying embalming machines, MachineCare Complete provides our most comprehensive approach to long-term equipment care with scheduled maintenance, documented service history, priority support, and expanded protection for eligible components.
BUILT FOR LONG-TERM EQUIPMENT CARE
For facilities that want a more proactive service relationship, MachineCare Complete helps make embalming-machine maintenance more predictable while keeping service history, repairs, parts replaced, and future needs organized over time.
Available for qualifying embalming machines and service locations.
SCHEDULED MAINTENANCE
Planned preventative service helps keep the machine operating reliably while giving developing issues a chance to be identified before they become larger repairs.
EXPANDED COVERAGE
Expanded protection for eligible service-related components provides additional support against unexpected repair costs between scheduled services.
EQUIPMENT MANAGEMENT
Service history, machine condition, repairs, parts replaced, and future recommendations are documented to support long-term equipment care.
PRIORITY SUPPORT
MachineCare Complete customers receive priority scheduling and service support when equipment needs attention.
WHAT TO EXPECT
THE CANTRELL SERVICE STANDARD
Every service visit is built around the condition and operation of the equipment being maintained. Our goal is to identify developing issues, correct what needs attention, and leave equipment operating properly with a documented service history.
DETAILED INSPECTION
Critical components are inspected for wear, damage, looseness, leaks, and developing issues.
CLEANING AND LUBRICATION
Equipment is cleaned and lubricated where applicable to help maintain proper operation and reduce unnecessary wear.
PARTS AND REPAIRS
Worn or failed components are identified and replaced when authorized using OEM replacement parts. 12-month warranty coverage is available on eligible parts and qualifying service programs.
ADJUSTMENTS & CORRECTIONS
Adjustments are checked and corrected as needed to keep equipment operating properly and consistently.
OPERATIONAL TESTING
After service and repairs, operation is tested to confirm proper functions including speed, movement, pressure, flow, and other applicable functions.
SERVICE DOCUMENTATION
Work performed, equipment condition, parts replaced, and recommendations are documented for future reference.
HOW OUR SERVICE WORKS
A straightforward process built around your equipment, location, and service needs.
TELL US WHAT YOU NEED
Contact us with your equipment type, location, and service needs. We'll help determine the appropriate service approach and coordinate the next step.
WE SERVICE THE EQUIPMENT
Your equipment is inspected, maintained, adjusted, and repaired based on its actual condition and what is needed to restore or maintain proper operation.
TESTED AND DOCUMENTED
Operation is verified after service, and the work performed, parts replaced, equipment condition, and recommendations are documented for future reference.
FLEXIBLE SERVICE OPTIONS
ON-SITE & NATIONWIDE SHIP-IN SERVICE
Cantrell’s provides on-site equipment service throughout the Southeast and nationwide ship-in service for eligible equipment. Whether service is performed at your facility or in our shop, the same Cantrell service standards apply.
ON-SITE SERVICE
Cantrell’s provides professional on-site equipment service for funeral homes and cemeteries throughout the Southeast. Service is available for inspections, preventative maintenance, diagnostics, repairs, adjustments, and parts replacement on eligible equipment.
Ideal for complete lowering devices, multiple pieces of equipment, and scheduled service routes
NATIONWIDE SHOP & SHIP-IN SERVICE
Customers anywhere in the U.S. can ship eligible equipment to Cantrell’s for inspection, preventative maintenance, diagnostics, and repair.
LOWERING DEVICES
Working/head-end assemblies can be shipped for service without sending the complete lowering device.
EMBALMING MACHINES
Complete embalming machines can be shipped to our shop for scheduled maintenance, diagnostics, repair, and eligible MachineCare™ service.
ELECTRIC ASPIRATORS
Complete electric aspirators can be shipped to our shop for preventative maintenance, diagnostics, cleaning, and repair.
MULTI-LOCATION & CORPORATE SERVICE
ONE SERVICE STANDARD. ACROSS EVERY LOCATION.
For decades, Cantrell's has provided on-site equipment service for funeral homes, cemeteries, and multi-location organizations throughout the Southeast.
From individual facilities to coordinated service across multiple locations, we provide consistent preventative maintenance, repair, equipment care, and service documentation built around the needs of your operation.
Primary on-site service area: Alabama, Mississippi, Louisiana, Tennessee, Georgia and Florida.
Outside our current service area?
MULTIPLE LOCATIONS
Coordinate service for equipment across multiple funeral homes and cemeteries.
CUSTOM SERVICE SCHEDULES
Custom maintenance schedules can be coordinated by location, market, or service route.
CENTRALIZED SERVICE RECORDS
Maintain consistent inspection, repair, and equipment service documentation across your locations.
If you're in a surrounding state or manage multiple locations, contact us. We're continually expanding our service routes and may be able to coordinate a service arrangement for your organization.
REAL EQUIPMENT. REAL RESULTS.
FROM THE FIELD.
The examples below come from actual funeral home and cemetery equipment inspected, serviced, and repaired by Cantrell's. They show the kinds of wear, misadjustments, and developing problems that can be identified before they become larger failures or unexpected downtime.
All photos shown are from actual Cantrell's service work.
ACTUAL SERVICE EXAMPLE
Worn Bronze Worm Gear
Caught before failure.
During a first preventative maintenance check, severe internal gear wear was found after the customer reported only a slight catch during lowering. The worn component was replaced before complete failure.
FOUND
Severe internal wear was discovered during preventative maintenance.
CORRECTED
The worn bronze gear was replaced before complete failure.
RESULT
The lowering device remained operational and an unexpected breakdown was avoided.
ACTUAL SERVICE EXAMPLE
Pump Wear Identified
Before loss of operation.
During preventative maintenance on a Duotronic embalming machine, pump wear and leakage were found after the customer reported only a slight reduction in pressure and flow. The pump was replaced before complete failure could leave the machine inoperable.
FOUND
Pump wear and leakage were identified after only a slight loss of pressure and flow.
CORRECTED
The worn pump was replaced before the machine became inoperable.
RESULT
Normal pressure and flow were restored without an unexpected equipment shutdown.
WHY PREVENTATIVE MAINTENANCE MATTERS
WHEN PROBLEMS AREN'T CAUGHT IN TIME
Equipment problems do not always give obvious warning signs before failure. Internal wear, loose components, improper adjustments, and damaged parts can continue to progress even while equipment still appears to be operating normally. By the time the problem becomes obvious, the result may be unexpected downtime, emergency repair, or equipment failure when it is needed most.
A lack of obvious symptoms does not always mean the equipment is operating properly, adjusted correctly, or ready for service.
Pump Leak That Became Motor Damage
This embalming machine's pump leaked for an extended period. Embalming chemicals sat against the motor housing until they ate through it, turning what could have been a pump replacement into a pump-and-motor replacement.
Water Intrusion and Corrosion Damage
This lowering device was stored improperly, allowing water intrusion that led to bearing failure and internal corrosion. Proper storage and routine maintenance could have prevented this damage.
Gear Failure From Lack of Maintenance
These lowering device gears failed due to corrosion and lack of maintenance. Routine inspection and preventative service could have identified the wear before failure occurred.
PREVENTATIVE MAINTENANCE GOES BEYOND NORMAL WEAR
Preventative maintenance is not simply about replacing components once they become worn. Normal wear is only part of the picture.
Improper storage, water intrusion, leaks, corrosion, loose components, poor adjustment, lack of lubrication, and other developing conditions can accelerate wear and create failures of their own.
Routine inspection gives those issues a chance to be identified and corrected early – before a relatively small problem damages additional components, takes equipment out of service, or turns into a more expensive repair.
The goal is not to just repair what has worn out. It is to identify what is causing the wear, correct it early, and help prevent the next failure.